European Telecommunications Standards Institute proposes user-centric data control framework for next-generation AI ecosystems
ETSI has published a new Technical Report proposing a user-centric framework that would let individuals control how their data is used in AI-driven digital services. The document introduces the User Information System, a model enabling selective data disclosure and personalised service interactions, marking a shift away from traditional provider-led data practices.
European Telecommunications Standards Institute (ETSI) has released a new Technical Report proposing a shift toward user-centred data governance in future digital ecosystems. Published on 13 November 2025, ETSI TR 104 027 outlines how artificial intelligence could enable people to regain direct control over their personal data and shape their own digital experiences. The report challenges long-standing practices in which service providers determine how data is collected, shared and used, and instead introduces a framework designed to give users meaningful autonomy.
At the core of the report is the concept of the User Information System (UIS), a structure intended to support Smart Customised Services across both consumer and specialist applications. The UIS moves away from today’s ‘share everything’ model by allowing individuals to disclose only the information they choose and to manage how services access and interact with their data. The document also explores the idea of a digital twin, a user-centric representation containing preferences and data attributes, through which AI agents could make decisions aligned with the user’s needs, rather than default settings chosen by providers.
ETSI positions this approach as essential for building more transparent and ethical digital environments. The proposed system would enable personalised services without compromising privacy, and could broaden digital participation by offering tailored support for different communities and user groups. The report also sets the groundwork for future ETSI standards around microservices and AI-based user representations, connecting to ongoing work in cybersecurity, privacy and AI safety.
According to ETSI, the aim is to redefine the relationship between users and technology by prioritising trust, consent and clarity in how digital services operate. The organisation sees the Technical Report as a blueprint for more inclusive and participatory digital ecosystems, emphasising that the path forward requires collaboration between technologists, standards bodies and the public.
