Mali launches new digital platforms to improve access to public services

Mali has unveiled a set of new digital platforms designed to modernise how citizens access public services, with innovations spanning the transport, health, and public administration sectors.

The Ministry of Transport introduced several tools, including Sigui-Dolo, a platform for issuing secure transport documents such as biometric driver’s licenses and vehicle registration cards. The system also connects with TrésorPay, an online payments service, and SYDONIA, a customs platform. Other measures include digitising toll gates, 10 of the 33 nationwide have already been upgraded.

In the health sector, the government introduced OpenClinic, an integrated health information system that manages patient records across clinical, financial, pharmaceutical, laboratory, and statistical areas. Already in use at some facilities, the system is set to be connected to the national identification system (NINA) and the country’s compulsory health insurance scheme (AMO).

The Ministry of Territorial Administration and Decentralisation launched the Integrated Prefectoral Information Management System (SIGIP). This tool is intended to improve workflow, safeguard data, monitor the activities of associations, and track public servant attendance.

Why does it matter?

Mali’s government is pursuing a wider digital transformation agenda, which includes expanding legal identity coverage. Currently, around 90 percent of births are registered, despite the challenges posed by the country’s size and infrastructure gaps. Earlier in 2025, authorities also began developing a platform to support Malians living abroad in accessing public services.

Officials say the new tools highlight the growing role of local technology developers in creating solutions tailored to the country’s needs.